Contacts
| Company Headquarters | Fio banka, a.s. Na Florenci 2139/2, Nové Město, 110 00 Praha 1 |
|---|---|
| fio@fio.cz | |
| Contact for journalists | Media section |
| Mortgage specialists | Contacts |
| Infoline* | +420 224 346 800
(Mon-Fri 9:00 - 17:00) |
|---|---|
| Headquarters - Reception* | +420 224 346 111 |
| Broker contact (trading stocks)* |
+420 224 346 493 |
| Number for announcing the loss or theft of a card |
+420 224 346 777
(nonstop) |
*We will be happy to answer your specific questions regarding your accounts, cards, etc. via the Fio service in our applications. In addition, you can use the authorised call option in Smartbanking.
The infoline is intended for general questions about our products and services (except for the above call from the mobile app). Questions can also be directed to our branches, see phone lines below.
The line to Fio banka's head office is not intendedfor routine communication with clients.
Broker contact serves clients with a valid telephone password for trading in investment instruments (Mon - Fri 8:45 - 22:00), as well as investment clients can contact their branch.
Select the region where you are looking for a branch. Contacts can be found under the map:
Karlovarský:
| City, address | Phone | |
|---|---|---|
Cheb |
224 346 971 - 972 | cheb@fio.cz |
|
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Karlovy Vary |
224 346 872 - 874 | karlovy.vary@fio.cz |
|
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Sokolov |
224 346 461 - 462 | sokolov@fio.cz |
|
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Select the region where you are looking for a Fio banka ATM. A list can be found under the map:
Karlovarský:
Hroznětín |
mapa | GPS:50°18'33.910"N, 12°52'21.842"E |
|---|---|---|
|
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Cheb - (bankomat i vkladomat) |
mapa | GPS:50°4'19.560"N, 12°22'4.080"E |
|
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Cheb - (bankomat i vkladomat) |
mapa | GPS:50°4'30.731"N, 12°22'27.599"E |
|
||
Karlovy Vary - Jenišov (bankomat i vkladomat) |
mapa | GPS:50°13'7.806"N, 12°48'21.085"E |
|
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Sokolov - (bankomat i vkladomat) |
mapa | GPS:50°10'51"N, 12°38'39"E |
|
Branches in Slovakia:
| City, address | Phone | |
|---|---|---|
Banská Bystrica |
+421 482 850 427, +421 482 850 428 | banska.bystrica@fio.sk |
|
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Bardejov |
+421 542 850 328, +421 542 850 329 | bardejov@fio.sk |
|
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Bratislava |
+421 220 850 412, +421 220 850 413, +421 220 850 414, +421 220 850 415 | bratislava@fio.sk |
|
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Bratislava |
+421 220 850 417, +421 220 850 418, +421 220 850 419 | bratislava.zahradnicka@fio.sk |
|
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Humenné |
+421 572 850 301, +421 572 850 302 | humenne@fio.sk |
|
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Komárno |
+421 352 850 320, +421 352 850 321 | komarno@fio.sk |
|
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Košice |
+421 552 850 438, +421 552 850 439 | kosice@fio.sk |
|
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Levice |
+421 362 850 301, +421 362 850 302 | levice@fio.sk |
|
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Liptovský Mikuláš |
+421 442 850 421, +421 442 850 422 | liptovsky.mikulas@fio.sk |
|
||
Lučenec |
+421 472 850 312, +421 472 850 313 | lucenec@fio.sk |
|
||
Martin |
+421 432 850 326, +421 432 850 327 | martin@fio.sk |
|
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Michalovce |
+421 562 850 314, +421 562 850 315 | michalovce@fio.sk |
|
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Nitra |
+421 372 850 434, +421 372 850 435 | nitra@fio.sk |
|
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Nové Zámky |
+421 352 850 306, +421 352 850 307 | nove.zamky@fio.sk |
|
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Piešťany |
+421 332 850 425, +421 332 850 426 | piestany@fio.sk |
|
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Poprad |
+421 522 850 424, +421 522 850 425 | poprad@fio.sk |
|
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Považská Bystrica |
+421 422 850 300, +421 422 850 301 | povazska.bystrica@fio.sk |
|
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Prešov |
+421 512 850 300, +421 512 850 301 | presov@fio.sk |
|
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Prievidza |
+421 462 850 308, +421 462 850 309 | prievidza@fio.sk |
|
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Rožňava |
+421 552 850 312, +421 552 850 313 | roznava@fio.sk |
|
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Ružomberok |
+421 442 850 425, +421 442 850 426 | ruzomberok@fio.sk |
|
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Spišská Nová Ves |
+421 522 850 421, +421 522 850 422 | spisska.nova.ves@fio.sk |
|
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Topoľčany |
+421 382 850 300, +421 382 850 301 | topolcany@fio.sk |
|
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Trenčín |
+421 322 850 303, +421 322 850 304 | trencin@fio.sk |
|
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Trnava |
+421 332 850 420, +421 332 850 421, +421 332 850 422 | trnava@fio.sk |
|
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Žilina |
+421 412 850 431, +421 412 850 432, +421 412 850 433 | zilina@fio.sk |
|
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Banking services (current, saving and deposit accounts)
CZK payments with banks in the Czech Republic
Fio banka, a.s. is a party to the CERTIS system for clearing inter-bank payments in the Czech National Bank.
In the payment please show your account number and the bank code 2010.
Foreign currency payments in the Czech Republic and abroad
Fio banka, a.s. is a party to the international SWIFT system for clearing transactions and a SEPA and TARGET2 participant (SEPA = Single Euro Payments Area, TARGET2 = Trans-European Automated Real-time Gross Settlement Express Transfer System).
For foreign payments, please show the BIC/SWIFT bank code FIOBCZPPXXX and your IBAN account number, which should appear as follows: CZ **2010 0000 00** **** ****.
For some standardized types of international payments (e.g. SEPA payments) the BIC/SWIFT code and account number in IBAN format must be used but there are some payment systems where the account number in IBAN format will not work. In this case the account number must be entered as usual and additional information will be requested from the institution where the target account is held. For payments directed to Fio banka, a.s. the following additional information is needed:
Fio banka, a.s., Na Florenci 2139/2, Praha 1, 110 00, Czech Republic (CZ).
BIC/SWIFT code and account number in IBAN format as well as other additional information about the "Account information" page inside the Internetbanking application.
Note:
- You can find your bank account number using InternetBanking, SmartBanking or in your account contract.
- You can find your trading account number in the global settings of the e-Broker application or in your account contract.
- You can find your bank account number in IBAN format using the "Account Information" tab in InternetBanking.
- You can find your trading account number in IBAN format using in the global settings in the e-Broker application.
